HVNR - Plant Help Desk Technician

Bachoco USA produces the highest quality chicken products for the U.S. market. Currently, the Bachoco USA family includes more than 4,000 team members who are dedicated to consistently producing high-quality chicken products and nourishing people around the world.

 

 

Bachoco USA is seeking a Plant Help Desk Technician for our Heavener, OK facility.

 

Summary: Provide support for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions.

 

Essential Duties and Responsibilities:  include the following. Other duties may be assigned. 

• Configure and install client equipment for end users.  Includes desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones.
• Assists other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, and Security Cameras.
• Support various third-party vendors with plant specific computer systems.
• Replace or install network cable between offices and network cabinets.
• Troubleshoot all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
• Routinely upgrade software and operating systems with latest security patches.
• Document hardware locations and configurations with IT inventory system.
• Use Help Desk ticket system to track all support requests.
• Review and document all changes or new processes in IT knowledgebase system.
• Travel and work within office areas, poultry plant, and feed plant locations
• Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.
• Will be trained to use scissor lift to aid in support

 

Supervisory Responsibilities: This job has no supervisory responsibilities.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

 

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in s