Operations Quality Manager

Job Title

Operations Quality Manager

Job Description

The Operations Quality Manager will manage the Quality Operations team and coordinates, designs and executes activities for multiple Quality Operations projects, effectively ensuring alignment with corporate goals and compliance with all regulatory requirements for Philips’ Image Guided Therapy Devices (IGTD).

Your role:  

• Responsible for implementing policy changes, ensuring product quality, managing manufacturing processes, coordinating product inspections, qualifying materials, overseeing supplier processes, executing recall procedures, producing quality assurance deliverables, and fostering collaboration across departments to achieve project goals and operational excellence.
• Manages/mentors the Quality Operations team, contributing to employee selection, performance management, career development, and overseeing operational processes.
• Implement quality processes and tools necessary to ensure product quality and enhance customer satisfaction, fostering a culture of excellence and continuous improvement within the organization.
• Manages the review and approval of finished products manufactured, coordinates all inspections and inquiries regarding the operation of manufacturing site to ensure compliance with company standards and manufacturing process specifications.
• Participates in cross-functional teams as a Quality technical resource responsible for providing quality oversight and support to manufacturing operations within Philips or at contracted suppliers.   
• Drives quality investigations and reviews corrective action plans for adequacy and compliance. This includes root cause analysis and product impact assessments for investigations resulting from nonconformances.
• Supports internal /external audit programs, assists in preparation of audit responses and leads CAPA activity-CAPA board, reviews investigations, ensures appropriate CAPA actions, may own CAPA. 
• Manages- calibration activities for instrumentation, measurement and test equipment, resource optimization, and incoming material and outgoing product acceptance activities, resource optimization, and compliance with regulations. 
• Monitors operational key performance indicators (KPIs), Identifies, facilitates, and/or leads continuous improvement efforts and maintains Quality Metrics to support process improvement activities.
• Responsible for coordinating, facilitating and follow up on any Quality Leadership Team action items assigned.

You're the right fit if:

• You have a minimum of 5+ years’ experience in FDA regulated medical device environments, with a focus on Operations Quality (IQ/OQ/PQ), process/continuous improvement, CAPA activities and internal /external audit programs.
• You have experience leading quality teams/projects, functional team management experience (desired), including budgeting, workforce planning, Performance Management, Employee Engagement/ Retention, Succession Planning, coaching, training, etc.
• You have strong understanding of Medical Device regulations/standards including ISO 13485/14971, 21CFR (803, 806, 820, etc.), MDD/ EU MDR, cGMP, and GDP.
• You have proven experience utilizing Quality KPI’s/Data Analysis to assess project performance and identify process and continuous improvement opportunities.
• You’re able to effectively communicate, influence and build relationships with cross-functional team members, internal/external stakeholders at all levels, suppliers, and able to manage/facilitate audits and inspections with the FDA, competent authorities, Regulatory Agencies and Notified Body.
• You have a minimum of a Bachelor’s degree in Quality, Engineering or a related Scientific discipline (required). ASQ certifications (desired).
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together:

We believe that we are better together than we are apart. For our Office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an Office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality. healthcare that we all deserve. Do th