Medical Receptionist

Description

Athena Care is currently seeking a Medical Receptionist for our Nashville clinic.

Job Summary

The Medical Receptionist ensures the overall patient experience goes smoothly. This person serves as a point of contact for all front office employees. The Medical Receptionist greets patients, navigates the check-in and out process while striving for patient satisfaction in every interaction. In addition to excellent customer service the Medical Receptionist must be dependable, reliable, and punctual for every scheduled shift.

Core Job Duties & Responsibilities

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Collect copay/balance at check in; call to collect all telehealth copays/balances after the appointment is over
• Managing provider schedules – including scheduling and rescheduling of appointments
• Ensures completion of intake process, provides support to both clients and providers as needed; make sure ID’s and INS cards are uploaded to chart
• Provide superior customer service to all individuals and agencies involved through all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with regulations of appropriate regulatory agencies (i.e., OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc.)
• Identifies and resolves client's needs and issues to ensure quality patient service as they arise
• Follow contact center protocol for handling inquires as they arise
• Completes administrative and operational tasks to ensure the office is clean, organized, free of clutter and presents well to patients and visitors
• Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
• Requests all office supplies
• Completing medical Records or assigning them to the appropriate person
• Sorting mail and making sure it is delivered to the appropriate person
• Daily balancing of petty cash and completion of weekly deposit
• Complete monthly Safety/Fire Extinguisher/Emergency lights log
• Maintain Freezer/Refrigerator temperature log daily
• Weekly safety plug check
• Maintain first aid kit to meet state regulations
• Verification of Benefits for daily appointments
• Other duties as assigned

Requirements

Job Requirements and Qualifications:

Education/Experience:

o High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

o 1-year prior healthcare experience preferred.

Licenses/Certifications:

o None required

Knowledge, Skills, & Abilities

o Verbal communication

o Phone skills

o Listening

o Data entry skills

o People skills

o Informing

o Customer focus

o Customer service

o Attention to detail

o Professionalism

o Multi-tasking

Physical Requirements

This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.