Field Services Engineer - Green Bay

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

This Field Services Engineer position participates in the planning, organizing, installation, relocation, and maintenance of computer systems, peripherals, communications, data circuits, network hardware, technology kiosks, digital signage, ATM's, IP telephones, and related equipment. This role will also provide superior hardware installation, configuration, maintenance, and software support services.

This person will,

• Respond to Customer requests for On-Site Hardware Repair Services, use company provided parts and tools to resolve such problems to the customers satisfaction.

• Expedite difficult service issues to appropriate IT support personnel to ensure timely resolution of the problem.

• Configure, troubleshoot, and repair laptops for colleagues as requested. Manage laptop deployments and returns as colleague’s transition or new requests come in.

• Troubleshoot computer & IP telephone connectivity or communication problems and determine if the problem is network related, the result of PC software/hardware failure, or Telephone hardware failure.

• Complete the functions of the Project Management system in responding to requests for removal, relocation, or installation of equipment. Discuss requests with all necessary parties, verify site for feasibility of the project, cost effectiveness, and make recommendation to Field Service Lead for completion.

• Assist in the development of policies, procedures, and documentation on all IT hardware serviced by Field Engineering. Documentation on proper use of hardware (job aids) to be shared with the Training department.

• Lead and/or participate in the installation and relocation of existing and new IT Technologies as determined by management, maintain pace with the schedule to ensure timely completion of the project.

• Complete the necessary Preventive Maintenance and Inventory Audits on all IT equipment following the Field Engineer written procedures/guidelines. Assist in the administration of the Inventory system to ensure its accuracy.

• Review hardware service history and recommend replacement or relocation of equipment with unsatisfactory performance. Present recommendation to Field Service Lead.

• Provide Audio/Video/Laptop set up and technical support for the Executive Team and other Lines of Business as needed. Collaboration with key Executive members is critical to the success of the presentations.

Requirements
Education

• Associate's Degree in Computer Servicing, Network Servicing, Electrotechnical Technology or Technical Writing or equivalent combination of education and experience Required

Experience

• 2-4 years, PC, Laptop, Server, Printer, & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows 10/11, Server 2012, & the Microsoft Office Suite; Network infrastructure cabling Cat 5e-Cat6. Required

• 4-7 years PC, Laptop, Server, Printer, & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows 10/11, Server 2012, & the Microsoft Office Suite; Cisco network hardware & communication troubleshooting and service; Network infrastructure cabling Cat 5e-Cat6; Apple Hardware knowledge; and Writing technical procedures and documentation. Preferred

Licenses and Certifications

• Must have access to reliable transportation and the ability to lawfully drive self, if applicable. by start date Required

• Other HP, Data Card, and Lexmark Service certifications within 1 year Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs