IT Operations Specialist II

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: New York

This is an onsite, full-time role (5 days a week), ensuring hands-on IT operations support at our corporate office. 

About the department

Cloudflare Enterprise Information Technology department architects, implements, and supports technology for our internal infrastructure, enterprise applications, and end user community.

The IT Infrastructure Team manages and supports our global end user computing fleet along with the services and infrastructure that empowers our business to operate at a global scale.  Onboarding, maintenance lifecycle, platform integrations, security, secure disposal, as well as physical and cloud asset management are parts of the puzzle we're working on.  Automating and implementing the most efficient processes to manage all of this in a scalable, high growth environment is our northstar.

What you'll do

As an IT Operations Specialist II (P3), you will be a key onsite resource responsible for managing IT operations, corporate event support, advanced audiovisual (AV) solutions, and white-glove service for C-suite executives. This role is fully onsite, 5 days a week, ensuring smooth IT operations and providing hands-on support for our corporate office. You will oversee conference room technology, IT asset management, and high-profile event execution to ensure a seamless technology experience for employees and executives.

This role reports to the IT Operations Manager and works closely with IT Service Desk, IT Operations Support team, Places and Office team, People Operations team, and business leadership.

Examples of desirable skills, knowledge and experience

Onsite IT Operations & Corporate Office Management

• Be the primary onsite IT specialist, providing immediate technical support to employees and executives.
• Ensure all IT systems, conference rooms, and event spaces are fully operational and proactively address any issues.
• Manage IT asset inventory, device provisioning, and lifecycle tracking for the corporate office.
• Work with IT and Security teams to enforce compliance, data protection, and access control policies.

Corporate Event Management

• Lead IT support for high-profile corporate events, conferences, and executive meetings.
• Coordinate with internal teams and vendors for event logistics, live-streaming, recording, and AV setup.
• Troubleshoot and resolve real-time technical issues to ensure event success.

Advanced AV & Conference Room Support

• Manage and support conference room AV technology, video conferencing platforms (Zoom, Google Meet), and executive briefing centers.
• Maintain, configure, and troubleshoot AV hardware, digital displays, microphones, and control systems.
• Oversee installation, maintenance, and optimization of AV systems to improve user experience.

C-Suite & Executive IT Support

• Deliver white-glove IT support for senior executives, ensuring seamless device functionality and IT accessibility.
• Provide personalized technical assistance for meetings, device setups, and secure remote access.
• Rapidly respond to critical IT issues affecting executive users and ensure high-priority resolution.

Qualifications & Skills

Required

• 3–5 years of hands-on IT experience with a focus on corporate office IT management, event support, and AV technology.
• Strong onsite