Donor Family Aftercare Assistant

The Donor Family Aftercare Assistant provides support to the Donor Family Aftercare team with meeting the needs of programs regarding post donor case bereavement support to donor families.

ESSENTIAL JOB FUNCTIONS

General Responsibilities

• Become knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in the execution of donor family events.
• Assists with the planning of special projects for donor families.
• Works in close collaboration with all members of the Aftercare team.
• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest (LifeCenter) donor families.
• Provides assistance with all post donor case family follow-up, including but not limited to required mailings, phone calls, written correspondence, answering donor family questions, etc. 
• Ensures donor families have accurate, real-time access to information about bereavement support via our external website, printed collateral, email, and over the phone.
• Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes lead responsibility in managing required mailings to ensure that they are timely and accurately delivered to donor families.  
• Provides maintenance for the Aftercare bereavement materials, which includes and is not limited to ordering supplies and maintaining appropriate inventory.  
• Provides support in coordinating the donor family quilt program and managing inventory.  

Communications and Events

• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.
• Reviews donor family survey responses and manages data related to family feedback with the goal of improving overall program performance.
• Assists with maintaining and updating relevant contact information for donor families when appropriate.
• Generates necessary reports from data management systems that are utilized by the Donor Family Aftercare team.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.<