IC Operations and Analytics, Senior. Manager

The US Incentive Compensation (IC) Operations & Analytics Sr. Manager is a Commercial Operations role responsible for leading IC services that drive performance, engagement, scale, simplicity, and efficiency for Customer Facing Colleagues.  
 

IC strategic levers and operational platforms allow Pfizer CFCs to achieve productivity, engagement excellence and superior customer experience.  

The role is responsible for implementing the strategy for IC plans in the US, including the timely delivery and accuracy of all incentive compensation deliverables produced and distributed to the field force. The role will manage the processes supported by Commercial Operations in the areas of incentive compensation (IC) and sales analysis in the U.S. and is responsible for a range of functional responsibilities which include the following: Quota & Bonus production, IC Cycle Management, Governance, Verification, Reporting and Contest and Awards processing.
 

The role requires the colleague to actively engage with teams both within Chief Marketing Office as well as across the larger organization, providing support for the implementation of incentive compensation according to the established strategies and policies. The role works directly with external vendors and partners to ensure compliant IC plans are administered.

• Ensure all incentive compensation production processes and deliverables are managed, produced and distributed to the field force in a reliable, repeatable and accurate fashion.

• Assist in the creation and management of incentive compensation policy and procedures, ensuring compliance, consistency and adherence.

• Supports a creative and future looking approach to IC, focused on managing multiple markets/teams and the diversity that exists across geographies.

• Align with the Global Compensation & Compliance to share best practices and implement collective advantages where applicable.

• Provide clear and concise direction to key vendors to ensure that both Pfizer and the vendor meet or exceed the SLAs & SEAs associated with the production of quality incentive compensation deliverables.

• Coordinate with US IC team colleagues to ensure proper communication to the field regarding key incentive compensation deliverables.

• Manage processes to ensure IC is operating in accordance with all GMIS and Pfizer Compliance regulations

• Work as a key IC team member to ensure key vendors meet expectations in delivering to IC commitments.

• Drive tactics for workflow, project priorities, and resource allocation needs across the team and ensure these synchronize with others within Commercial Operations.

• Demonstrate ability to lead by example and effectively deliver on strategies, goals, and objectives through influence, persuasion, analysis, negotiation, and facilitation capabilities.

BASIC QUALIFICATIONS

• Mix of minimum 7 years of experience with operations & production management and data analysis;

• Bachelors degree

• Experience in planning and implementing localized initiatives with the ability to drive results, analyze data and report progress in a complex environment.

• Demonstrates the ability to interface with all levels of management, establish trust and build consensus.

• Fluent in English. Excellent writte