Operations Service Manager

Our Employee-Owned company has an immediate full-time opening for an Operations Manager in the Service Department for small jobs. This position will be a key member of a project management team in the automation group, ensuring customer's needs are met and providing technical leadership and support branch resources for automation solutions. In some cases, a department manager will manage focus accounts while assisting sales team to sell our services. The department manager must work with other groups to estimate projects and influence engineering staff and branch resources to work on a project without direct authority over those personnel. Responsible for department sales, profitability goals, and financials of direct reports. Work to bring department and branch up to maximum utilization capacity. Responsible for career development and performance coaching of direct reports.

 

Job Duties:
Prepare and/or review design for compliance with engineering principals, company standards, and customer contract requirements, and related specifications.
Lead and manage project plans, timelines, budgets, and resources while monitoring the process from the concept through implementation.
Prepares interim and completion project reports.  
Ensure profitability goals are met monthly. 
Direct and guide other directly reporting department heads with sales, budgeting, and problem solving.
Managing, planning, scheduling, communicating, facilitating, and reporting project related tasks. 
Breaking work down into manageable tasks required to meet project objectives and assigning and/or directing work of sub-contractors. 
Responsible for career development and performance coaching of department supervisors and other direct reports.

Compensation & Benefits
Total compensation is dependent on experience and knowledge
Positive work environment
Stable electrical contractor that is innovative and culturally diverse
Growth-oriented culture which leads to the opportunity for advancement
Safety and ethics are a priority
Employee-owned stock purchase
401K match program
Paid holidays and vacation/sick time
Medical/dental/vision and life insurance options

 

Operational Planning & Execution:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
• Ensure compliance with mandatory monthly reporting

Team Leadership & Development:

• Share resources, manpower, and tools across branches to maximize organizational efficiency

• Mentor, coach, and provide performance feedback to support individual growth and team development

• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)

• Foster employee engagement

• Provide performance appraisals, feedback and growth opportunities for team members

• Promote continuous learning, professional development, and improvement

Customer Relations & Service:

 

• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints

Project & Financial Performance:

• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
• Manage billing and collections
• Track accounts receivable and managing working capital
• Facilitate process improvements in field labor productivity; implement tools for efficiency
• Ensure minimum productivity standards are consistently achieved across projects

Qualifications:

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4–5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environment

MetroPower is an Equal Opportunity Employer

 

Qualifications

MetroPower is one of five leading electrical and mechanical contracting and construction companies within the PPC Partners, Inc. family of companies. At MetroPower, our pe