Patient Service Specialist - Outpatient Rehab

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Outpatient Rehab

                        

Location

Dover

                    

Facility

Union Hospital

                     

Department

Physical Therapy-Cleveland Clinic Union Hospital

                      

Job Code

B15028

                     

Shift

Day/Evening Rotation

                       

Schedule

6:30am-7:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.     

 

A caregiver in this position works day/evening rotation| 6:30am—7:00pm.  

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR Associate’s Degree and 1 year of experience  

• OR Bachelor’s Degree 

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledg