RESIDENTIAL PROGRAM MANAGER

Come join a vibrant community at Waystone, where our commitment to diversity, equity, inclusion, and belonging flourishes. We believe that by engaging our employees and embracing our core values of Trust, Growth, Respect, Integrity, and Belonging, we can create an environment where everyone feels empowered and welcomed.

PRIMARY PURPOSE: This position is responsible for ensuring the safety and wellbeing of residents and staff as well as the successful daily operations of the assigned residential group home. This includes ensuring the house meets all agency and regulatory quality indicators and standards, hiring, training and supervision of staff, and ensuring medical and clinical needs of residents are met.  

LOCATION: Haverhill, MA

Responsibilities:  Essential Functions

• Coach and train staff - Hire, coordinate training, provide 1:1 weekly supervision and support to all direct care staff to increase skills. Ensure all program/staff training requirements are met and maintained. Conduct annual performance evaluations in a timely manner and address concerns. Ensure staffing needs are met based on defined ratios. Coordinate per diem and agency relief staff, as needed.
• Develop and implement Individual Support Plans for each individual in collaboration with the clinical team, develop plan, train and monitor staff in how to implement the plan.
• Ensure a high level of quality care, in accordance with agency and accreditation standards. Maintain accurate and up to date documentation, including ISP documentation, HCSIS, behavior and treatment plans, and other required documentation. 
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home, ensure routine and follow-up medical appointments are completed, assure that medical recommendations are followed by all staff. Work collaboratively with clinical and nursing teams to ensure behavioral and medical needs of persons served are met. Collaborate with all service providers, ensuring communication and documentation is clear with regard to the coordination and management of each person's needs. Coordinate with day programs as needed to ensure consistency and regular communication
• Oversee and monitor the management of individual and agency funds – Work in collaboration with agency fiscal staff for both individual and program expenses, while ensuring all required documentation is present. Make sure program funds are used wisely and appropriately through monitoring overtime and supply ordering.
• Ensure compliance with applicable regulations and policies - Set up systems for record-keeping, daily routines, and practice, and reporting to make sure that all activities are following DDS regulations and follow Waystone HHS policies and procedures.  Ensure confidentiality of Personal Health Information, records and documentation is in compliance with HIPAA (Health Insurance Portability and Accountability), state and federal mandates.
• Model and encourage regular participation for all individuals in recreational and community opportunities, helping people to develop meaningful relationships. Coordinate or assist with program community outings. Ensure all information and materials required for any outing is prepared, and that positive relationships are built and maintained. Ensure positive neighbor relationships are maintained, and that any concerns are raised to senior management.
• Work with guardians and family members on issues related to the care and services provided to their family members. Communicate proactively, as appropriate, work to build a positive relationship, and ensure staff are also trained in the best practices of working with families. Coordinate meeti