Online Admissions Consultant

Reports to: Director, Online Admissions Consulting

Job Status: Non-Exempt

Position Summary: The Admissions Consultant serves the Pampell Online Division by assisting prospective students through their first interaction with the University through their application. This role proactively communicates with prospective students providing them with answers to their questions, information regarding academic programs, and assistance in their first steps of pursuing their academic goals at Houston Christian University.

Job Responsibilities:

• Actively assist prospective students with pursuing their academic goals at Houston Christian University.
• Effectively communicate all admissions, academic, and administrative policies advising the student on necessary next steps.
• Assist students in setting short-term goals and follow-up with students.
• Provide accurate information to prospective students as they consider their education opportunities with HCU.
• Utilize university resources to track student progress and identify outcomes.
• Provide customer service and support to prospective, new, and matriculated students.
• Utilize proactive outreach strategies to build strong working relationships with student population.
• Respond to emails and/or phone calls within 24 business hours with the goal of same day.
• Special projects and temporary duties as assigned.
• Perform other duties as needed.

Qualifications:

• College degree from an accredited college/university.
• Three years of experience in a education related field preferred but not required.
• Aptitude for recruiting and proactive communication.
• Must have a good work ethic and the ability to work with minimal supervision.
• Excellent organizational, project, and time management skills.
• Ability to work effectively with others.
• Ability to assist a student while utilizing several resources simultaneously.
• Ability to use PC and Mac systems to perform daily tasks.
• Ability to work efficiently and accurately under tight deadlines.
• Ability to quickly learn and use specific business software and hardware.

Physical Requirements:

• Ability to occasionally lift or move objects up to 25 lbs.
• Ability to sit for prolonged periods of time.