JOB SUMMARY
As a senior sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, giving work direction and training. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service
- Proactively engage and make a connection with customers
- Asking questions and listening to customer's needs.
- Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
- Provide premier customer service
- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
- Maintaining store appearance.
 

Sales
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
- Upselling products
- Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with
product knowledge/specs.
- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
- Completing various forms of paperwork, reports, and reconciliation.
 

Inventory
- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories).
- Providing guidance on how merchandise should be displayed.
 

Dependability
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
Supervisory Requirements
- Provide direction, work assignments, training of sales associates
 

Other Duties as assigned

QUALIFICATIONS

- Product Knowledge
- Moderate level of knowledge of products/merchandise
- Provide training/documentation to sales associates on product features
 

Experience
- 6 months-