Customer Experience Program Manager
MicrosoftAbout the role
Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a Customer Experience Program Manager who is a passionate individual to help build the network that powers the world’s largest online services.
The Infrastructure Planning and Execution Center of Excellence team (IPE CoE) is responsible for enabling and optimizing the foundation that supports infrastructure delivery and execution for Land, Energy, Networking, and Datacenter Planning through efficient processes, data driven decision making, innovation, and automated and integrated tool sets.
As a Customer Experience Program Manager, you will drive technology programs from ideation and strategy formulation, through requirements and execution to build the next generation of core services for our organization. In this role you will be the liaison between the Network Sourcing business stakeholders and our internal engineering teams to foster quality and scalable technology solutions with the right level of flexibility, while simultaneously ensuring successful development and implementation with a customer focused, innovative, and collaborative team culture. Translate ideas into reality by writing high quality requirements and specifications that cover end-to-end customer scenarios, and drive for results throughout the entire product development cycle. You will be tasked specifically with delivering and improving an end-to-end procure to pay solution from an end to end perspective, from demand receipt and all throughout the purchase order process.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Work closely with engineers, partners, and stakeholders to gather and prioritize requirements and ensure alignment on scenarios.
- Listen and learn directly from customers and through customer data to ensure we’re making correct decisions each step of the way.
- Removing process ambiguity and driving to clear solutions that are delivered with high quality.
- Managing schedules, risks, and issues and communicating them effectively to the team, management, and partners.
- Proficient engineering and operational excellence, establishing metrics and process for regular assessment and improvement.
- Create strategy and technology roadmap by collaborating with the team, product, and design partners.
- Communication – clear and concise communication skills, both written and verbal at various levels, including Executives.
- Use data and analytics to support the business.