Customer Service Team Leader

<p><strong>Learn about knok</strong></p><p>Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.</p><p>With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.</p><p>With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.</p><p>If this makes sense, keep reading!</p><p></p><p><strong>About the role</strong></p><p>We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect. If this makes sense, keep reading!</p><p>As a Customer Service Team Leader, you will:</p><ul> <li>Promote efficacy and efficiency of national homecare service;</li> <li>Coordinate a team of homecare customer service specialists;</li> <li>Ensure adequate documentation and data collection of the operation;</li> <li>Planning the healthcare professionals’ working schedules;</li> <li>Work collaboratively with the medical and nursing teams;</li> <li>Ensuring a positive experience for patients, partners and healthcare professionals.</li> </ul><p></p><p><strong>About you</strong></p><p>To be considered for this role, here are the skills we're looking for:</p><ul> <li>Previous experience in operations/customer service;</li> <li>Graduation Degree;</li> <li>Experience in managing or coordinating teams;</li> <li>Computer skills (Excel is a must) and good ability to use different tools simultaneously;</li> <li>Good communication and argumentation skills;</li> <li>Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.</li> <li>Experience in healthcare is a big plus;</li> </ul>