Customer Service Manager - NYC

 

Position Title: Customer Service Manager - NYC  

Reports To: Dir, Business Development

Salary:  $70,000 - $75,000

Other Forms of Compensation: Up to 10% Yearly Bonus Potential 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

CDC is looking for an experienced professional account manager who will be the primary point of contact for customers and is responsible for building and maintaining strong, long-lasting customer relationships and improving the overall customer experience. They are also responsible for identifying opportunities to increase sales, implementing cost-saving measures for their company, anticipate and proactively take charge of difficult situations,  find solutions for clients in line with CDC’s resources.

Key Responsibilities:  

• Responsible for site visits and client retention
• Introduce new products to increase revenue
• Ensure we are compliant with local and national account standards
• Develop an account level incremental sales plan with local management
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Assess performance by location through audit reports

Preferred Qualifications:  

• A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
• Preferred 1-2 years experience in a customer service position, or a minimum of 1 year of related experience
• Retail and merchandising experience is preferred  
• Food & beverage experience
• Valid driver's license
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

 Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Canteen maintains a drug-free workplace.

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