Customer Care Professional [Full Time]

Description

Position Overview

We’re looking for a reliable and solutions-oriented Customer Service professional to support Bread Alone’s customers across phone, email, and online channels. This role is responsible for responding to inquiries, resolving issues, entering wholesale customers' orders and PO’s, and ensuring a consistent, high-quality experience across all touchpoints.

The ideal candidate is organized, clear in communication, and comfortable navigating multiple systems. They’ll work closely with our Sales, Hospitality, and Customer Care teams to ensure customers—whether wholesale buyers, small business owners, consumers or café guests—receive timely, accurate, and high-quality support. This role is critical in maintaining strong customer relationships and upholding Bread Alone’s commitment to quality and care.

The Customer Care Professional reports to the Customer Care Manager. 

Hours: This is a full-time role, Tuesday - Saturday from 8am - 4pm. This role is eligible for hybrid, which means 3 days in the Woodstock, NY office and 2 days remote upon the successful completion of the first 90 days. We strive to make schedules as manageable as possible to encourage and allow work/life balance.

Bread Alone's Worldview: Bread Alone Began in 1983 with simple intention: To feed people organic bread baked from a wood-fire brick oven. We run the bakery today with the optimistic belief that good food, an equitable economy and a healthy planet can thrive together. At the heart of our endeavors lies the profound belief that individuals are integral to every positive impact we make. Join us as we collectively strive for excellence in aligning our aspirations with meaningful actions.

Requirements

 Duties and Responsibilities: 

• Represent Bread Alone with care and clarity by responding to customer and consumer inquiries via phone, email, and social media in a timely and professional manner
• Document and track customer interactions, feedback, and resolutions using internal systems
• Resolve order issues, delivery problems, and general complaints across wholesale, Greenmarket, and café channels
• Escalate complex or unresolved issues to the appropriate team or manager when needed
• Collaborate with internal teams (Sales, Hospitality, Distribution, and Production) to troubleshoot and follow through on customer needs
• Monitor and maintain the Customer Response log to ensure nothing is missed or delayed
• Provide clear, accurate information on products, policies, and availability
• Identify recurring issues and share insights to improve customer experience and internal processes
• Listen and communicate effectively with customers, consumers, employees, and teammates; provide feedback to manager on any issues and seek support when necessary
• Support seasonal outreach and proactive communication (ex: order changes, service disruptions, promotions)
• Maintain a positive, solutions-focused tone that reflects Bread Alone’s values in every interaction
• Follow Bread Alone’s quality and food safety standards 
• Perform other duties as assigned by the manager 

Job Requirements: 

• Strong written and verbal communication skills 
• Customer service or support experience strongly preferred 
• Comfortable using email, Slack, Google Suite, spreadsheets,  bakery ERP system, Mailchimp, Asana, customer service and sales software, Samsara
• Ability to stay organized and handle multiple tasks at once
• Strong problem-solving skills
• Detail oriented
• Respect for and comfort with a diverse and inclusive workplace
• The Bakery is open 365 days a year and team members must be willing to work consistently throughout the year, which includes holidays and weekends

Job Type: Full-time, non-exempt

Hybrid - 3 days in the office, 2 days remote after the successful completion of the first 90 days