AVP Customer Success

General information

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Job Title AVP Customer Success Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements POSITION SUMMARY:The Associate Vice President (AVP) of Customer Success requires a highly motivated leader to oversee the customer success team toward driving customer satisfaction, retention, and growth. This leadership position works closely with other departments such as sales, marketing, product development, and Clinical Technology Services to ensure a unified approach to customer engagement and satisfaction. The AVP works closely with the SVP of Clinical Technology Services to develop and execute comprehensive strategies that align with Radiology Partners’ objectives.
WHO WE ARE AND WHAT WE DO: Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

POSITION DUTIES AND RESPONSIBILITIES: Leadership and Team Management:

• Promotes communication and cooperation among teammates to create a spirit of unity in the department.
• Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
• Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).
• Lead and manage a team of Customer Success Directors, providing guidance, support, and development opportunities.
• Lead and manage the Customer Success Team, including hiring, training, and performance management.
• Foster a collaborative and high-performance culture withing the Customer Success Team.
• Conduct regular touchpoints with direct reports and provide constructive feedback to team members.
• Remain current with industry knowledge and trends.
• Familiarity with regulatory compliance as it pertains to medical imaging and artificial intelligence to collaborate with SVP of Clinical Technology Services and build trust with customers.
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