Datacenter Service Owner (Part-Time)

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.

Recognized by Newsweek as one of AMERICA’S MOST LOVED WORKPLACES® for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth.  Bring your passion and talents to DFIN – because being YOU thrives here.

Summary:

The Datacenter Service Owner maintains the datacenter and equipment within the datacenter. Duties include maintaining an optimally controlled environment for servers, providing smart hands support within the datacenter and assisting with troubleshooting network and server problems. The Datacenter Service Owner will identify opportunities for improvement and drive improvement by leveraging others, such as ensuring that sufficient power, cooling and security controls are in place within the datacenter.
 
The Datacenter Service Owner is skilled at documenting & fixing any technical problems in person and resolving issues with proper priority and a high level of accuracy and efficiency. 
 
Apart from possessing strong analytical and problem-solving skills, these technicians must have solid verbal, written & inter-personal communication skills and should be able to work calmly when under pressure. 
 
Datacenter technicians should be good team players and must take appropriate ownership & responsibility for all reported datacenter maintenance & issues

Job Description and Purpose:

The Datacenter Service Owner should provide enterprise-level support of DFIN infrastructure both on site & remotely. An ideal datacenter technician can quickly research, diagnose, troubleshoot, and resolve issues identified by stakeholders or clients. 
 
•    Provide support for the installation and configuration of all on-site datacenter infrastructure to support effective and efficient technology use at the site (e.g. electrical power, HVAC, LAN, servers, network devices, etc.) and perform management functions for all datacenter assets within the site(s).
•    Create and maintain a roadmap for datacenter services with a view to testing, improving and replacing infrastructural components within their respective lifecycles.
•    Partner with MSPs to align on best practices in MSP-managed datacenters to ensure consistency within the enterprise.
•    After-hours work may be required to support datacenter emergencies and/or change tasks implemented outside of regular business hours.
•    Collaboration with local Site IT and Desktop Services technicians as workload permits.
•    Part-time role includes flexibility on a day-to-day basis but will require a schedule to be detailed and maintained monthly so as to provide a predictable level of availability.

Responsibilities:

Work is typically performed under minimal daily supervision, receiving guidance from their leader about the work that needs to be completed. This position needs to be able to exercise high levels of discretion and latitude in completing tasks.  There are aspects of the role that are physically demanding, handling heavy computer equipment.
 
•    Duties include monitoring the day-to-day health of servers (power, heat, etc.)
•    Maintaining an optimally controlled environment for devices within the datacenter along with a road map for operational improvements.  
•    Troubleshooting network and server problems. They may also be required to perform urgent repairs outside of business hours. 
•    Prioritise problems based on severity, urgency and impact to the business and track all outstanding incidents until successful resolution. May handoff extremely complex technical problems to higher-level support or other IT department staff if required.  
•    Upgrading internal system components, including CPUs, memory, hard drives, and network cables. 
•    Collaborate with enterprise support groups and outside vendors to resolve problems or issues.  
•    Support by providing overs