VP, Software Engineering - Customer Success

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organization that is driving Salesforce’s transformation to the Agentic Enterprise.  This executive leadership position will directly support our worldwide Customer Success organization whose primary mission is to drive Customer Health, Product Adoption and Consumption that leads to increased Salesforce Loyalty and reduced attrition.

  The VP will lead a global engineering team that delivers on the technology roadmap for our Customer facing products, systems & services.  This includes the Salesforce Help Portal (help.salesforce.com), Customer Success Agentforce Agents, Trailhead Learning and Certification (THA) technologies, Support Console, Incident Management Console, Success and Escalations Management.  The leader will build and maintain scalable technology solutions using the latest Salesforce products, contribute to end to end architecture, lead high performing global engineering teams, partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences. You’ll combine deep hands‑on technical rigor with executive‑level influence to ship outcomes at enterprise scale.

  As a leader at Salesforce, you will embody our core values of Trust, Customer Success, Innovation, and Equality, fostering an environment of innovation as “Customer Zero” for our own Salesforce products as our teams deliver groundbreaking solutions.

  Key Responsibilities: 

• Provide Technical Solutions: for Business requirements as Customer Zero leveraging the latest in Salesforce products & technologies 

• Drive strategic alignment: Partner with EVP’s, SVP’s, VP’s and business leaders to translate complex needs into actionable technical roadmaps and multi‑release plans

• Drive the Agentic Transformation: Integrate AI components and agentic patterns into systems & platforms safely and measurably, including retrieval, evaluation, and human‑in‑the‑loop safeguards

• Deliver on the Technology Roadmap:  partner with Sr. Business Leaders to execute on an outcome based roadmap, facilitate capacity/demand planning to ensure timely delivery for business critical and seasonal events, take short term and long term corrective action for operational incidents

• Manage Stakeholder Expectations:  deliver crisp communication through decision memos, trade‑off proposals, proactive delivery updates, and executive readouts. Lead with data and evidence.

• Innovate Throughout Delivery:  experiment with, assess, and demonstrate new products, features and technologies to meet business needs, drive productivity and efficiency by re-assessing the SDLC through AI native development, champion new AI/ML capabilities for service management and operational support

• Set Vision & Goals:  for a global Engineering team based on Business strategic priorities, DET goals, and operational imperatives

• Requirements:

• 15+ years of progressive engineering management experience, including 5+ years leading senior engineering leaders at scale

• Build, mentor, and inspire a world-class team of engineering managers and developer advocates. Foster a culture of innovation, inclusion, and continuous learning while growing future engineers

• Deep understanding of the software development lifecycle, CI/CD, and modern AI