Retail Workout Administrator

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Retail Workout Administrator will work in conjunction with various groups to provide work product support for Investor Loan Servicing programs, Foreclosure, Bankruptcies filings, Legal / Loan & Deposit Loss Recovery assemblies, REO property preservation management and Consumer / Retail collection and loan recovery functions. The incumbent will support and be responsible in the constructing and maintaining various report assemblies, filing and copying, letter writing, insurance and other forms of claims as well as other loans servicing activities. The incumbent will review incoming bankruptcy filings, and research customer relationships to notify the appropriate Bank department. In addition, the incumbent will complete SOX testing and verification of reports for the Department and update processes as needed.

Job Responsibilities:

• Research customer relationships and notifies the appropriate Bank Departments; Collections, Asset Recovery or Trust. 
• Document collection notes in file and/or collection systems and uploads bankruptcy documents to the account. 
• Order loan documents, complete proof of claims and track pre & post-petition payments through bankruptcy plans. 
• Monitor Bankruptcy plans and informs management when borrower has become non-compliant under their plan. 
• Take required actions in notifying management and begins preparing for counsel the motion for relief, communicates directly with counsel on the case. 
•  Submit account coding to Loan Operations and verifies it is completed accurately to ensure the Bank is fully compliant according to regulator guidelines.
• Order and process Consumer Department property inspections.
• Review and assess completed inspection for any potential concerns or risk for loss on the Bank collateral or other real estate. 
• Documents accounts of required property inspections to include lawn maintenance, yard debris, vacancy, home repairs, manage utilities or any other servicer recommendations. 
• Coordinates with outside vendors to schedule maintenance, follow through until completed and process all invoices as applicable.  
• Work in conjunction with collection teams in the timely preparing and filing of a various State and Federal default notices applicable to all states the Bank services loans. 
•  Order Mortgage, Note and Title Search to ensure all parties are correctly identified. 
• Responsible for submitting updates to Loan Operations for reinstatement date and amounts, and bankruptcy coding and loan statement messages according to regulator guidelines. 
• Prepares loan for foreclosure assignment.  Assembles all loan documents, demand notices, valuations and worksheets, preparing working file in coordinating actions with Bank counsel, timely initiating affirmative actions and minimizing Bank losses.  
• Work in conjunction with Collection Team in the preparation and delivery of various letters & forms to include but not limited to; loan modification worksheet & disclosures, loan extensions, due date changes and line restraints.  For all deceased borrowers, investigate deceased notices, complete deceased claim forms and file with the estate.  Works with Estate Attorney and or Estate Representative in the handling of, and the collection of the account. 
• Respond in writing to customer inquiries and upload all information to the electronic collection platform and/or maintains written correspondence in the loan file. 
• Order all BPO, Title Search and Credit Bureau Reports, analyzes and updates the findings from these reports and uploads to the bank electronic collection systems or loan files. 
• Assure all pertinent materials and documents are copied/scanned to the customer files or electronic collection filing system.
• Assure collection of payments, recoveries, pay by phone transactions, commercial loan advances, internal transfers, wire transfers, stop payments, payoff requests and refunds are processed timely to the customers’ accounts. 
• Assure all "special handling" deposit/loan accounts, preparing appropriate e-mails and letter communications directly with customers are complete an