Practice Director - Employee Experience(EX)/HR Service Delivery Focus

A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync.  Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility.  We help visionary business leaders compose solutions, execute implementations, and exceed business goals.  With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. Cprime is headquartered in Cary, North Carolina with offices in Chicago, Philadelphia, and Leeds, UK. We are growing our global footprint in Canada, the United Kingdom, Ukraine, EMEA, India, and Australia.Cprime US has adopted a remote-first/full-remote work environment from most US-based locations. Occasionally, our teams have the option to meet in-person for team meetings, collaboration, or social events.Notice of E-Verify Participation:This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.Right to Work Notice:If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers. Our success and identity are built on the following:•    Rapid time to value.•    Easy to work with.•    INRY assurance for quality and reliability
We seek a professional services practice leader to help grow our Employee Experience (EX) practice while delivering exceptional customer value. 

What you will do:

• Manage Customer Relationships: Foster enduring relationships between INRY and customers, serve as a trusted advisor, monitor customer success metrics, and manage escalations.
• Talent Management: Hire, lead, coach, mentor, and performance manage the team. Develop next-generation leaders.
• Partner relationships: Build exceptional partner-of-choice relationships with ServiceNow stakeholders, including product teams, product line sales, and other subject matter specialists.
• Subject matter expert: Understand HR functionally and upcoming IT industry and ServiceNow trends. Ability to drive conversations and points of view around emerging trends. Be a credible leader through personal hands-on experience with the ability to leverage extended INRY and non-INRY networks to support the team.
• Ensure successful project delivery: Manage a cross-functional team of consultants, implementation specialists, and technical specialists to ensure the successful delivery of all our EX projects. Provide technical/functional direction to teams, manage a portfolio of projects and programs, and ensure successful delivery using the INRY PASS methodology.
• Success measured by Competency, Capability and Customer success: stay updated with ServiceNow products and solutions knowledge, drive revenue targets, and drive customer value realization that CSAT m