Police Records Technician

Date Opened: Thursday, March 13, 2025 12:00 AM

Close Date: Sunday, March 23, 2025 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $23.00 - $27.13 Commensurate with Experience

SUMMARY

The Police Records Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.

Major Duties and Responsibilities:

• Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports.
• Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• Screen calls, assess the nature and urgency and route to appropriate staff.
• Gather information to be filed from departments, employees, or the public.
• Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
• Track materials removed from files to ensure that borrowed files are returned.
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
• Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
• Retrieve documents stored in archive, microfilm or microfiche and place them in viewers for reading.
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Graduate
• U.S Citizen

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, orally and in writing.
• Ability to establish effective working relationships with other employees and members of the public.
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
• Maintain confidentiality of records information
• Adapt to changing technologies and learn functionality of new equipment and systems.

ADA and Other Requirements:

• Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time.
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, f