Lead Release and Deployment Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

The Lead Release and Deployment Manager is responsible for projects managed by a staff of Release and Deployment Managers. This position oversees the planning and coordination of project and portfolio delivery within identified technology channels. Leverages internal resources and external service providers to complete complex network programs or projects within predicted cost, time, and quality estimates.

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the market place are important. The lead is responsible for the resolution of project escalations, tracks and manages synergies and dependencies supporting network implementation deliverables

Required Qualifications:

• Minimum of 5 years’ experience required in technical role supporting network project/programs
• Experience with Change Management and CAB processes and procedures
• Strong background in IT service delivery role
• Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

Desired Qualifications

• Leadership: be a self-starter, self-directed and shows initiative
• Focused on execution, delivery, and commitment to dates.
• Ability to work in a fast-paced environment
• Can manage risk; is a good decision maker
• Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results
• Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)
• Ability to communicate and influence upward as well as laterally
• Organized and detail oriented
• Have a strong technical acumen
• Bachelor’s degree in engineering, computer science, business, finance, or related field/technical training
• Must have strong analytical skills
• Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA
• Financial services (Insurance, Banking, Investment banking)
• Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management stan