Assistant Manager, Mobile Messaging Operations

Job ID: 261071
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Join Sephora's dynamic Retention Marketing team and become part of how we connect with millions of beauty lovers across the US! We're the team behind Sephora's owned-outbound channels including email, app push notifications, SMS, and direct mail. Our campaigns drive significant omni-channel sales and build lasting loyalty.

 

As your Beauty BFF, we anticipate our clients' needs and deliver personalized, engaging experiences through every channel. Our team excels in being client-centric, mastering various communication channels, and innovating new ways to surprise and delight our customers with personalized recommendations and engaging experiences.

 

Job Summary

As Assistant Manager of Mobile Messaging Operations, you will play a vital role in executing dynamic mobile messaging campaigns across US. You'll ensure flawless delivery and exceptional client experiences by:

• Managing end-to-end execution of mobile messaging campaigns, including proofing, testing, and QA to ensure error-free content and targeted assets

• Implementing rigorous testing processes to maintain the highest standards of client communication across all devices and platforms

• Partnering with internal teams including Production, Project Management, Product Marketing, and Creative to ensure seamless campaign execution

• Analyzing campaign performance data to identify optimization opportunities

• Mentoring and guiding junior team members, including Marketing Associates

 

Responsibilities:

• Lead execution of all Mobile Messaging (App Push, SMS) campaigns across US (60%)

• Identify opportunities for improvement and foster cross-team collaboration (15%)

• Drive change management and provide strategic support for program evolution (15%)

• Lead and develop team members (10%)

 

Qualifications:

• 3+ years of mobile marketing operations experience, preferably in retail or e-commerce

• 2+ years of experience with mobile best practices, including segmentation and personalization

• Experience with mobile messaging deployment platforms (e.g., Braze - preferred, Airship, Attentive)

• Hands-on experience with CMS and campaign building

• Strong understanding of mobile messaging campaign segmentation and analytics

• Bachelor's degree

• Exceptional organizational and detail-oriented skills

• Demonstrated ability to manage multiple projects in a fast-paced environment

• Excellent written and verbal communication skills

• Strong collaborative abilities  #LI-SR1

 

The annual base salary range for this position is $63,495.00 - $84,550.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they w