ServiceNow Technical Business Analyst

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

 

We are hiring a ServiceNow (SNOW) Technical Business Analyst - Top Secret clearance to support our government customer based in Springfield, VA.  The position is required to be onsite. The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

 

The ServiceNow (SNOW) Technical Business Analyst prepares the organization's business processes for seamless implementation with automated IT solutions.

Responsibilities

• Collaborating with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
• Documenting and transposing stakeholder requirements into technical terminology suitable for execution by SNOW developers.
• Proposing innovative solutions using knowledge of SNOW capabilities and recommending software integration points to enhance the tool's effectiveness.
• Documenting module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluating established processes to identify inefficiencies and recommending modifications to optimize workflows.
• Assisting with requirements verification and validation to ensure pending solutions meet original business requirements.
• Developing and briefing process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assisting technical IT teams with process definition and refinement outside of automated workflows as time permits.

Qualifications

MINIMUM QUALIFICATIONS:

• Shall have five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
• Demonstrated expertise in the following areas:
• Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
• Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
• Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers.
• Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices.
• Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.
• Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules.
• Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
• Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.
• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined.

EDUCATION:

• Bachelor’s degree from an accredited University.

CERTIFICATIONS:

• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.

DESIRED QUALIIFICATIONS:

• One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc.
• Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualiz