Call Center Operator (Bilingual)

Description

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY.

RATE OF PAY/SALARY: $17.00 per hour

WORK LOCATION(S): Newburgh, NY

STATUS: Per Diem-Part, Full Time

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

JOB SUMMARY: This is NOT a remote job.

• Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
• Makes appointments for new and existing patients using the practice management system template.
• Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
• Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
• Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
• Provides back-up support for patient registration as requested by the Site Administrator.

Requirements

• Bilingual Fluent in Spanish
• High School Diploma or High School Equivalency Diploma
• For PER DIEM-PART TIME shift - Must be available between the hours of 12pm-8pm (Monday through Friday) and at least two weekends a month (9am-5pm), (24 hours per week).

Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 4 weeks.