Product Expert (electronic hardware)

Company Description

TOMRA  is looking for recycling resource revolutionaries who have a passion for the planet. If this speaks to you, come and join our ever-growing team in Ireland! 

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Ireland, our reverse vending machines will enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again – time after time.   

Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA’s state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society’s habits and keep valuable resources in a continuous loop of use and reuse. TOMRA’s reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.

Job Description

The product expert will provide input to the rest of the organisation regarding machine capabilities and different configuration options. You will be the escalation point for technical requests regarding TOMRA’s various Reverse Vending Machines (RVMs) and will be responsible for resolving hardware technical issues that may arise. Additionally, you will be the conduit between TOMRA Collection Ireland and TOMRA’s global head office in Norway. 

The objective of the position is to be the local technical expert and follow up on TOMRA's reverse vending products. You will be required to interface with our partners, customers, Field Service Technicians and machine system users. 

The position will be responsible for creating and compiling market specific recognition databases based on the different RVM types and ways of handling the different used beverage containers which are collected by our machines. You will also be analysing data gathered from the RVMs installed in the market. 

In addition, this role will be the local escalation point for Field Technicians and the Service Centre. You will be required to follow up, report and analyse machine performance according to SLA’s as well as suggest and implement performance improving actions. Additionally, maintain and monitor training material and product documentation ensuring TOMRA is fully compliant with WH&S requirements. 

The role will also involve delivery of full functional training to local Field Technicians and Service Centre Operators to ensure that the service organisation is well educated and has a comprehensive understanding of the products and future developments. 

Qualifications

We are looking for a motivated individual who strives for continuous improvement. The successful candidate will be self-driven and eager to take ownership of this integral role within the business. TOMRA is on the precipice of substantial growth, both within Ireland and beyond. This role offers the opportunity to advance your career in an exciting and unique industry. 

Skills and attributes required for the role: 

• An interest in emerging technology and environmentalism 
• Strong problem-solving skills
• Solution and result driven 
• Excellent ability to communicate clearly 
• Ability to share information and coach internal stakeholders 
• Excellent data analysis capabilities and focus 
• Previous hands-on or field experience is preferred 
• Someone who demonstrates professionalism, reliability, integrity and a sense of pride in what they do 
• B.A. Engineering - Mechatronic, Mechanical, Electrical preferred or equivalent 
• Demonstrates a prioritised approach to safety 

Additional Information

What you will get in return: 

• Competitive salary 
• Pension contribution 
• Private healthcare 
• 21 days holidays plus bank holidays
• Employee Assistance Program  
• Hybrid working option

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.