Senior Product Manager - Cloud Resilience, RAS

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Job Description

Zscaler’s Zero Trust Exchange is a mission critical platform for thousands of enterprises given its role in enabling secure access to both internet/SaaS and private applications. Due to the inline nature of our service, the criticality of Cloud Resilience/RAS (Reliability, Availability and Scalability) of our cloud platform cannot be overestimated.

We are looking for a hands-on PM to join the team responsible for Cloud Resilience/RAS of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). This is an extremely unique and highly visible role in which the candidate will drive cross-functional and cross-product high impact initiatives critical for the resilient growth of our cloud to 1T transactions and beyond. 

This is a great opportunity for outgoing personalities who combine deep technical expertise in System/Cloud Engineering/Architecture, SRE (Site Reliability Engineering), CloudOps/DevOps or Software Engineering/QA with great soft skills and are looking to transition into product management. 

• Execution of ZIA/ZPA RAS roadmap: define problem statements, collect requirements, build conviction and meticulously drive key initiatives across product, cloud lifecycle management
• Customer Engagement: lead pre and post sales conversations on cloud resilience, roadmap and post-incident/RCA reviews; build strong relationships with key customers to build/strengthen their trust and solicit critical feedback
• Post-incident Reviews: stay on top of ongoing cloud incidents, escalations and RCAs (root cause analysis) and passionately work cross-functionally to identify themes and rally the team on improvement plans
• Field Engagement: educate, support and be the overall go-to expert for pre-sales, post-sales and technical support teams for all things related to RAS

Qualifications

8+ years of industry experience

Bachelor’s degree in a technical field or equivalent experience

• Domain/Technical Expertise: 
  • Network security and protocols: proxies, firewalls, load balancing, TLS, PKI, HTTP/S, DNS, TCP/IP
  • Mission-critical highly available cloud-native services at hyper-scalers or critical SaaS providers 
  • Cloud/System architecture/resilience: availability/scalability patterns (e.g. clustering), stability/instability patterns (e.g. cascading failures), observability/monitoring principles (e.g. AIOps)
• PM functional expertise:
  • Problem/requirement discovery: ability to translate customer problems/needs into product requirements and build conviction internally
  • Hands-on data analytics: ability to define hypotheses/problem statements, crunch data, draw conclusions, and communicate results
  • Customer engagement: experienced in presenting complex topics, handling tough conversations and building rapport 
• Soft-skills:
  • Thrive in a fast-paced environment: adaptable to changing work streams and effective in multi-tasking
  • Extreme sense of ownership
  • Very strong written and verbal communication skills
  • Self-driven: ability to operate with minimal supervision
  • Persuasive: ability to influence without authority across all levels of the organization
• Desired Qualifications
  • Hands-on Zscaler experience is a plus (ZIA, ZPA, ZDX)

Additional Information

What You Can Expect From Us

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity
• The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

• Zscaler is the world's leading software-as-a-service security platform
• We deliver best of breed security services with unprecedented scale
• We protect 15 million users, in 3,250 organiza