Intermediate Vendor Liaison

Job Family

Vendor Management

Who We Are

 

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

The Vendor Liaison Group serves as the single point of contact for approved vendor contracts and vendor compliance for the Operations organization. Responsible for vendor oversight, vendor execution, and strategic oversight for vendors providing services to operations, onshore/offshore staff augmentation, and other forms of operational engagement services, as well as the vendor needs for other business organizations.

Job Description

Responsibilities:

• Serve as the liaison between organization management and vendors to ensure vendor partners are effectively managed and contracts are fully leveraged.

• Assist in developing and maintaining successful working relationships with vendor representatives.

• Help with analyzing vendor performance data on a regular basis and perform follow up activities to ensure vendors adhere to company quality measures.

• Work with management in developing internal and external (vendor) SLAs and metrics necessary for monitoring the results of vendors.

• Work with management to determine internal and external (vendor) reporting requirements and enforce the delivery of accurate and timely information.

• Participate in regular performance reviews with vendors and communicate needed improvements.

• Develop company guidelines and best practices for vendor management and viability measures.

• Monitor the results and identify needed improvements through request for feedback.

• Assist the organization in the application of vendor selection criteria processes and develop the RFP.

• Work with legal and organization management to drive contractual or legal agreements through negotiation to final execution.

• Assist in ongoing management and oversight for vendor contracts once executed.

• Work with various organizations for the completion of procurement, on-boarding and payment processing activities.

• Develop opportunities to influence strategic vendor direction/initiatives to ensure they are aligned with the needs of the organization and drive year over year performance improvements from these vendors.

Qualifications:

• Bachelor’s degree in Business or related field, or an equivalent combination of education and work experience.

• Minimum 0-2 years’ experience in a vendor liaison/management or similar role.

• Excellent organizational skills and ability to work independently.

• Strong communication and listening skills.

Preferred Qualifications:

• Demonstrated understanding of vendor management concepts and implementation techniques including contract negotiation and vendor performance monitoring.

• Experience in vendor pricing methods such as rate cards and pricing methodologies.

• Knowledge of industry best practices in contract negotiation.

• Demonstrated ability to define and manage vendor management processes.

• Ability to prepare and effectively lead negotiation sessions.

• Ability to facilitate meetings and effectively lead discussions.

• Ability to build and maintain effective working relationships with all levels of management and staff.

• Strong analytical skills.

Working Conditions:

• Hybrid employees will need to work at a Company office location at times and a remote work location (typically their home) at times.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires