OPERATIONS ANALYST II - 64007101 *Internal Agency Opportunity*

Requisition No: 834131 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64007101 *Internal Agency Opportunity*

 Pay Plan: Career Service

Position Number: 64007101 

Salary:  $35,317.26 annually 

Posting Closing Date: 07/28/2024 

Total Compensation Estimator Tool

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Florida Department of Health

Division of Medical Quality Assurance 

 

Please note that this full-time position is officially located in Tallahassee and will have the option to work via telecommuting on a part-time basis once the required training is complete.

 

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

 

Your Specific Responsibilities:

This position answers incoming emails and chats from healthcare practitioners in a courteous and professional manner, access and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules.  Acts as communications liaison to research and provide problem resolution for all matters of license maintenance.  This position requires independent judgment in dealing with licensees and the strong ability to communicate effectively in writing and verbally and maintain effective working relationships.

 

Independently exercise professional judgment in providing licensure information to licensees, applicants, and consumers, including referral as appropriate.  Responds to customers via email, through written correspondence, chats and by telephone.  Advise licenses or applicants of license/application status and/or provide user-id and passwords for online services system.  Provide assistance to consumers, licensed healthcare practitioners and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis.

 

Performs detailed research, review system generated reports and handle complex inquiries to determine avenues and eligibility for registration, certification, or licensure; advise customers of qualifications and licensure criteria in accordance with laws and rules.  Respond to requests for information via email, by phone, chats or through written correspondence to advice customers of qualifications and licensure criteria in accordance with laws and rules. 

 

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