Senior Manager, North America Store Operations, Le Labo
The Estée Lauder Companies Inc.About the role
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
JOB SUMMARY
We are looking for a North America Store Operations Senior Manager to join the Le Labo North America team.
This position manages the store operations team for North America (USA and Canada) for both existing distribution as well as new expansion of free-standing stores and department store counters. Additionally, this role establishes and monitors operational protocols and directs the Field and Retail team in the enhancement of technical operations.
This role is a hybrid role, spending time in our Williamsburg Brooklyn HQ and frequent time in Le Labo Boutiques and Corners across the United States and Canada. This position reports directly to the Head of North America Sales.
PRIMARY RESPONSIBILITIES:
Retail Operations Leadership
Manage and develop the North America Store Ops team, mapping tasks and individual workloads back to overarching regional priorities, operational timelines, ways of working and operating frameworks
Build scalable operational frameworks that support boutique growth and maintain Le Labo's unique service culture.
Drive consistency across all boutiques and counters, ensuring operational excellence without compromising local entrepreneurship and authenticity
Partner with Field and Education teams as a core pillar of retail excellence, ensuring ops is an integrated element of field and educations mindsets
Partner with Marketing, Finance, Real Estate, Supply Chain, and HR to ensure seamless execution of business priorities
Own operational communications to the field
Lead change management efforts for new processes, systems, and initiatives
Gather feedback from boutique teams and continuously refine operations
Translate ELC priorities into practical execution plans for LL Fss
Lead operational workstreams for strategic initiatives and transformations
Represent Store Ops in NA Leads Meetings, LRP planning, and budget discussions
Support operational readiness and planning for high-traffic commercial periods
Participate in rotating on-call weekend schedule to cover FSS emergencies
Oversee and complete all price increases in POS systems
RESPONSIBILITIES:
Operational Compliance Control
Uphold, elevate, develop and maintain operational standards, policies, and procedures for all boutiques
Take ownership of operational compliance in all doors: understanding, communicating and enforcing policies to mitigate operational risk including shrinkage, purchase limits, sales practices, discount, and inventory management
Partner with Real Estate and Retail Facilities team on all local legal requirements and standards
Identify opportunities to simplify processes, improve efficiency, and reduce administrative burden for field and POS teams
Monitor key operational KPIs, ensuring boutiques meet company standards for inventory management, compliance, Health and safety, productivity, and execution
Ensure compliance with ELC company policies, local legal requirements, health and safety standards, and audit expectations
Partner with HR and Finance on compliance-related processes and investigations
Oversee cash handling, operational controls, and loss prevention standards
Inventory and Product Operations
Partner closely with Trade Marketing, Demand Planning and Supply Chain to optimize inventory health across FSS and E-Store doors
Oversee inventory accuracy, stock management, cycle counts, shrink prevention, and loss mitigation initiatives
Support new product launch planning and execution for new creations
Ensure boutiques are equipped with the tools, materials, and inventory required to deliver exceptional client experiences
Upload new products into POS system and ensure functionality prior to OCD
Retail POS Data / System Management
Manage all retail operational systems including POS, omni tools (uber, Postmates, etc), inventory management platforms, reporting tools, and boutique technology.
Optimize the utility of the Brand’s POS system, introducing enhanced operational practices and system functions to drive field efficiency
Act as key liaison between bo
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