Designer Lead - CFO Data & Analytics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are actively seeking a Designer - CFO Data and Analytics who possesses a strong background in user research, including interviews, surveys, and usability testing. The ideal candidate will have experience crafting user personas and journey maps, as well as developing engaging training content. They should excel in translating complex data concepts into accessible materials and have expertise in leading SharePoint sites and Wiki pages. Proficiency in instructional design skills is important for this role.

 We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is in: San Antonio, TX. 

Relocation assistance is not available for this position.

What you'll do:

• Acts as a strategic partner to business and technology customers to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution's potential success for cross-organizational projects.
• Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
• Leads multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
• Owns the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Leads the design team through the execution of well-rounded member experiences demonstrating knowledge of interaction design, visual design, and/or content design.
• Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and encourage and compel audiences to align on direction.
• Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback and mentorship to team members, while helping to frame long-term areas of growth that support their individual goals.
• Applies an understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
• Stays abreast of current digital and mobile technology trends, in the area of application architecture with standard processes within the digital development ecosystem.
• Ensures risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering design systems for web and native applications.
• Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
• Proficiency in product design, user interface and interaction design, visual design, storytelling, and prototyping
• A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
• Guide facilitation, teamwork and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
• High Level Proficiency skills in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.
• Experienced understanding of new technologies and industry standard processes while experimenting to build new and innovative patterns.
• Experience crafting user interfaces for web and mobile applications (iOS, Android, etc.)
• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Demonstrates a strategic mentality by decomposing problems into a clear and achievable workstream requiring limited support and direction for decision making.
• Highly organized, with the ability to work on multiple projects/task at once while leading a diverse group of employees.

What sets you apart:

• Experience conduc