Customer Account Support Agent- Central Region

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

Customer Service Helpdesk Agent

• Supports the telephone and electronic inbound assistance requests.
• Directs telephone calls or written inquiries to appropriate personnel in the Remote Services Helpdesks or Field Services teams.
• Enters the service call into the Dispatch data screen, dispatches work appropriate personnel and completes the necessary follow-up to ensure the service call has been assigned.
• Updates and maintains scheduling database with current information.
• Interacts with customers and Field Service employees as first level point-of-service contact for scheduling field service repair calls.
• May answer non-technical or basic technical questions at the end user level regarding company products.​

Experience Level with Business Tools:

• Familiar with business tools such as:
  • Microsoft Outlook Exchange, Word, Excel, PowerPoint, Instant Messaging and Chat.
• Skill:
  • Acquires job skills and learns company policies and procedures to complete assigned tasks.
• Job Complexity:
  • Works on assignments that are routine in nature, requiring limited judgment.
  • Has little or no role in decision-making.
• Supervision:
  • Normally receives detailed instructions on work.
  • Works under close supervision.
• Typical Education and Experience:
  • High School Degree or equivalent 1-3 years of experience in a Customer Service environment or Call Center desired

Required Certifications and Training:

• Obtains and completes LMS training plan specific to assigned responsibility.

Other Desired Skills and Knowledge:

• ACD phone system experience or equivalent.
• Basic WEB based training preferred.
• Experience in Salesforce or equivalent product and productivity software desired.

Minimum Required Skills and Knowledge:

• Exceptional customer service skills and good PC skills
• Ability to work with minimal direction.
• Organized and a self-starter.
• Excellent phone and communication skills

 

Typical Education and Experience:  

• High School Degree or equivalent 1-3 years of experience in a Customer Service environment or Call Center desired 

 

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$45,600 - $62,700

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individ