Senior Manager, CXO Customer Advocacy

Senior Manager, CXO Customer Advocacy 

Location: Remote or Hybrid in Palo Alto, CA

Team: Office of Transformation

 

About the Role

Rubrik's Senior Manager, CXO Customer Advocacy sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.

The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level. They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.

This is a builder's role. Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.

 

Responsibilities

Customer Discovery and Story Development

• Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams
• Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward
• Write and produce first-draft narratives across formats including written customer stories, video briefs, executive one-pagers, and event-ready abstracts

CXO Visionaries Program

• Own and operate the CXO Visionaries program end to end — Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs
• Develop and produce CXO Visionary profiles that showcase member success and amplify their personal brand and organizational visibility
• Design and manage the CXO Visionaries award program
• Oversee the Visionary spotlight feature in Rubrik's monthly CXO newsletter, coordinating content and timing in advance with internal editorial plans
• Identify, recruit, and onboard new Visionary members and connect them with keynote speaking and earned media opportunities at marquee CXO forums
• Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence that strengthens their organization's cyber defenses

Technical Depth and Product Fluency

• Develop sufficient command of Rubrik's platform and the broader cyber resilience landscape to ask informed questions in customer interviews and evaluate whether the outcomes being claimed are accurate and defensible
• Work closely with the product and Zero Labs teams to ensure customer stories are grounded in correct technical context and reflect the right platform capabilities
• Identify patterns across customer stories that surface real insight: what outcomes are repeatable, across which environments, and against which threat types

Program Management and Operations

• Build and maintain scalable internal and field-facing tracking systems so that the latest customer story and Visionary information is current and accessible to every team that needs it
• Own the intake, production, review, and approval workflow from first customer conversation through published asset
• Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor-facing contexts
• Define quality standards for what a Rubrik customer story is, and enforce them consistently
• Track story usage and impact across sales, events, PR, and executive engagements, and use that data to prioritize production

Cross-Functional Collaboration

• Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships
• Work with the field and sales teams to match the right stories to the right conversations, rather