Onboarding and Launching Executive

<p><strong>Apply now for a career that puts wellbeing first!</strong></p> <p><strong>GET TO KNOW US</strong></p> <p>Gympass is a corporate wellness platform that connects you to thousands of fitness &amp; wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. </p> <h1><strong>THE OPPORTUNITY</strong></h1> <p>We are hiring a Onboarding and Launching Executive to our Client Success team in São Paulo! </p> <p>We are looking for a dynamic and motivated professional to join our team as a Customer Engagement and New Clients Launch Specialist. In this role, you will be responsible for implementing Gympass for new clients, educating and driving company engagement with our products and services, and building internal relationships with related departments to ensure excellent implementation. Additionally, we expect the candidate to develop performance reports and identify process improvement opportunities. The ideal candidate will have experience in customer relationship management, exceptional communication skills, and a customer success-oriented mindset.</p> <h1><strong>YOUR IMPACT</strong></h1> <ul> <li>Ensure effective launch of new clients, from handover between sales and relationship management teams to the reception and onboarding of accounts sold through indirect channel partners;</li> <li>Build internal relationships with departments responsible for servicing clients, such as Wellness Engagement, CX, Operations, User Growth Marketing, and Fitness Partnerships, to develop growth strategies and meet client and Gympass goals;</li> <li>Educate clients on the capabilities, updates, and future developments of Gympass products and services;</li> <li>Develop weekly, quarterly, and annual client performance reports to ensure optimization of our product/service, proactively resolve demands, and meet client objectives;</li> <li>Identify improvements and potential new services, staying updated on client needs, industry trends, market activities, and competitors;</li> <li>Manage risks for each client group and drive retention throughout the lifecycle of company portfolios;</li> <li>Continuously improve processes and procedures for both new and existing client success. </li> </ul> <h1><strong>WHO YOU ARE</strong></h1> <ul> <li>Academic background in Administration, Marketing, Communication, or related fields;</li> <li>Proven experience in customer relationship management, preferably in B2B service provider companies;</li> <li>Excellent verbal and written communication skills;</li> <li>Ability to build effective internal and external relationships;</li> <li>Knowledge of the well-being, fitness, or related services industry is advantageous;</li> <li>Ability to work autonomously, manage projects, and meet deadlines;</li> <li>Results-oriented, with analytical skills and problem-solving abilities;</li> <li>Fluency in English is desirable. </li> </ul> <h2><strong>WHAT WE OFFER YOU </strong></h2> <p>We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include:</p> <p><strong>WELLNESS:</strong> Health, dental, and life insurance.</p> <p><strong>FLEXIBLE WORK:</strong> For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.</p> <p><strong>FLEXIBLE SCHEDULE: </strong>We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.</p> <p><strong>GYMPASS:</strong> We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.</p> <p><strong>PAID TIME OFF:</strong> We know how important it is that our employees take time away from work to recharge. </p> <p>BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.</p> <p><strong>PAID PARENTAL LEAVE: </strong>Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.</p> <p>BR: 100% paid parental leave of 6 weeks to all new par