Manager, Business Continuity

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Manager of Business Continuity to oversee the enterprise-wide Business Continuity program by coordinating plan governance, testing, and stakeholder engagement to ensure operational resilience and compliance with internal and external standards.

We are looking for a Manager of Business Continuity who will:

• Plan quarterly testing calendars, owner engagement cadences, and change checkpoints to meet enterprise readiness goals.       

• Maintain the Business Continuity activity schedule by tracking plan attestations, quarterly policy updates, and annual testing commitments to ensure compliance.

• Prepare audit evidence packages and respond to auditor inquiries to demonstrate adherence to Business Continuity standards.

• Coordinate responses to customer RFPs by compiling program practices and evidence to support new business proposals.     

• Coach analysts on analysis, exercise facilitation, and validation techniques to build consistent capability across the team.       

• Review plan quality and test evidence through structured peer reviews to increase assurance before audits or incidents.      

• Support incident leaders by assigning liaisons and ensuring plan activation steps are followed to speed stabilization. 

• Track remediation from tests and incidents through to closure to reduce recurring issues.

• Support ESG reporting activities by coordinating data inputs and contributing to annual disclosures as needed.

• This job requires domestic and/or international travel up to 5%. 

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, related field or equivalent experience

• 5+ years in BCM, Disaster Recovery, or Operational Resilience

• Experience managing teams and cross-functional programs

• Knowledge of Business Continuity Management principles, frameworks, and standards (e.g., ISO 22301, NIST)

• Knowledge of risk assessment methodologies and Business Impact Analysis processes

• Knowledge of SaaS tools for BCM (e.g., Fusion) and related technologies

• Knowledge of incident response, disaster recovery, and resilience strategies

• Strong analytical and problem-solving skills for evaluating continuity risks and solutions

• Excellent communication and facilitation skills for engaging stakeholders and leading exercises

• Project management skills to plan, execute, and track BCM activities and remediation

• Technical skills to leverage BCM tools and interpret system recovery requirements

• Documentation and reporting skills for audits, compliance, and leadership updates

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$104,583.88-$167,334.85

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7