Senior Technical Consultant

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.    

Being a Senior Technical Consultant at iManage means…

You will be responsible for providing implementation expertise on our enterprise projects and initiatives.  You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients.

You will collaborative closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions.  You will be a subject matter expert and trusted advisor to our clients.  You will be recognized and rewarded for the work you put in and will own your career path as you grow within our Customer Experience organization. 

Hear more from our Executive Vice President of Customer Experience, Jim Priz: ”We are dealing with the most complicated and most strategic customers of iManage. It’s our job to make them successful no matter what. This involves a deep technical understanding of our products, design thinking to understand how our users will use our product, and ensuring customer success as part of their journey to the cloud.”

iM Responsible For…

• Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project with focus on data migration and transformation
• Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies
• Assessing customer requirements, clarifying the client’s system specifications, understanding their work practices and the nature of their business to formulate technical solution design
• Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor
• Building and deploying solutions in line with design specifications
• Creating client deliverables such as presentations, build, deployment guides and task lists
• Delivering knowledge transfer sessions to customers and other team members
• Presenting progress reports to the Project Manager or customer teams
• Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization
• Developing a close working relationship with Engineering, Sales and Support teams to foster collaboration and teamwork
• Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction
• Supporting case study development and provide lessons learned feedback to the project team

iM Qualified Because I Have…

• Bachelor’s or Master’s degree in Computer Science or related field
• Advanced SQL experience with a deep understanding of data normalization, transformation, and query optimization
• Hands-on experience running, monitoring, and fine-tuning migrations at scale with on-premises and cloud environments
• Experience handling sensitive data in heavily regulated industries while adhering to data security policies
• Application integration and/or development skills using JavaScript, Python, REST APIs and experience with JSON
• Implementation delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements
• Strong technical skills including a working knowledge of infrastructure, networking, security, and technical architecture principles
• Experience working with Microsoft platforms and technologies including Azure as well as Virtual Desktop and Citrix technologies