Retail Store Manager

JAMES PERSE IS CURRENTLY HIRING A STORE MANAGER FOR OUR WILMETTE, IL LOCATION

OBJECTIVE OF THE POSITION

The Store Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Store Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company’s vision and objectives. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers at James Perse.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Business Development:

• Develop store business strategy including clientele development, staff incentives, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base. Present strategies to Senior West Coast Regional Director for review and approval.
• Local market knowledge of clientele base and brand competitors
• Awareness of business trends that relate to the success of the store
• Make recommendations for store renovations, upgrades, expansion, etc. in order to increase sales and remain competitive in the local market.
• Collaborate with cross-functional colleagues to achieve business objectives in partnership with Senior West Coast Regional Director

Sales Management:

• Provide recognition for top sales associates
• Maintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates through the sale
• Set the example for exceptional customer service and store standards
• Consistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.)
• Consistently ensure customers are the number one store priority
• Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
• Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
• Proactively network and teach the store team how to consistently build and develop client base
• Proactively manage the clienteling function in the store and regularly measure success and opportunity
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Senior West Coast Regional Director
• Conduct him/herself as James Perse brand ambassador within the store, and in the local community

Customer Experience:

• Set the example by leading the overall selling culture, selling processes and clienteling efforts
• Ensure that the store staff consistently prioritizes the customer’s experience in the store
• Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
• Ensure that the store staff schedules client appointments based on customers’ needs and requests, and offers services such as consignments
• Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
• Lead, guide, and support the staff in creatively individualizing the customer experience
• Satisfactorily resolve customer issues and/or complaints

Staff Management:

• Continuous recruitment and sourcing of exceptional talent for the James Perse brand
• Facilitate new hire onboarding, and on-going training of existing staff members
• Clearly and consistently articulate the company’s expectations to the staff
• Set performance goals and objectives to the staff
• Ensure retention of top talent and succession planning in partnership with Senior West Coast Regional Director and Human Resources
• Coach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed)
• Identify individual and team training needs. Partner with Senior West Coast Regional Director and Human Resources to effectuate training.
• Consistently reinforce company standards and policies, and hold staff accountable in partnership with Senior West Coast Regional Director and Human Resources
• Conduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiatives
• Ensure that all staff members adhere to the wardrobe standards for the current season, and appropriately represent the James Perse brand at all times

Operational Responsibilities:

• Ensure the staff’s adherence to all store standards (cleanl