SENIOR RECEPTIONIST

Salary: $24/Hr-$25/Hr

Other Forms of Compensation:  

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

The Administrative Assistant/Receptionist is a part of the Hospitality team whose primary responsibility is establishing a warm, welcoming and professional atmosphere for all employees, executives and visitors at BNY Mellon. Located at the entrance to the office, the Administrative Assistant/Receptionist will be the first point of contact for visitors to the area, making them feel welcome, directing them to their appointments and meetings, and assisting them during their stay. The Administrative Assistant/ Receptionist provides support to meeting rooms and the conferencing operation by handling customer room inquiries and processing reservation. The Administrative Assistant/ Receptionist contributes to the overall smooth functioning of the office by communicating with the Supervisor and vendors to ensure that employees and events have the correct resources in a timely fashion in order to operate efficiently.
 

Reception 
•Serve as the main point of contact for all employees and visitors to the office. 
•Properly greeting and handling visitors. Following established procedures with regard to both expected and unexpected arrivals. 
•Answering questions in a friendly, professional manner and appropriately handling or referring questions and requests. 
•Implementing established security policies and procedures for arriving and departing visitors, contractors, delivery persons, etc. 
•Acting as an overall Hospitality Services resource, providing way-finding and amenities within building, commutation and transportation, Parking, neighborhood amenities, and organizational information. 
•Providing visitors with access to Guest Wi-Fi in accordance with company policy.
Meeting & Conference Services 
•Process meeting room reservations and reserve appropriate space. 
•Communicate to all relevant internal departments and vendors the specific needs, both in advance of and during the course of meetings.
•Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met. 
•Provide materials and supplies in the meeting rooms as requested by host. 
•Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges.
General 
•Assisting guests with light photocopying, printing and sending/receiving packages. 
•Communicating with landlord and other appropriate internal support departments such as: building maintenance (heating and cooling issues) and Audio Visual technology (meeting room technical support). 
•Acts personably and gets to know the residents of the office and maintains an open dialogue.
•To champion any available on-floor, sustainability practices in order to reduce overall environmental footprint, including recycling programs.
•Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
•Follow all safety procedures to ensure a safe working environment.

 

 

Long Description

 

Additional Tasks
•Preparing UPS shipping labels
•Receiving and scanning in packages for IT, no ordering
•Ordering F&B for meetings and events (EZCater) 
•Sending and approving invoices (shipping, catering, office supplies, etc.)
•Manage office supplies including ordering, receiving, verifying and maintaining.

Key Competencies
•A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.  
•A consistently p