EXECUTIVE HOUSEKEEPER - Homewood Suites Glastonbury

Description

JOB SUMMARY:

Responsible for supervision of the Housekeeping Department operations and personnel, including assistant executive housekeeper/suite inspectors, suite attendants, housemen and laundry personnel.

JOB RESPONSIBILITIES:

• Directly supervises multiple non-supervisory employees. Carries out supervisory responsibilities in accordance with Claremont Hotels, LLC’s policies and applicable laws.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
• Recruit, hire, train, schedule and supervise department personnel, insuring the department is appropriately staffed to: provide daily cleaning service to guest suites and public areas in accordance with Company SOP.
• Actively supervise and monitor performance of department personnel.
• Conduct all department personnel performance appraisals
• Plan and distribute work assignments for the department
• Clean suites as needed
• Inspect premises, guest suites, linen rooms, guest laundry, employee lounge and public areas to assure quality standards of housekeeping are being maintained.
• Train department personnel.
• Maintain purchase records and participate in the preparation and control of all budgeted line expenses to optimize bonus potential and department performance.
• Develop incentive programs to enhance individual and department performance
• Conduct monthly linen and uniform inventory. Reorder as appropriate.
• Inventory and order laundry supplies, kitchen items, small appliances, paper products and other suite supplies as needed
• Develop a department attitude designed to promote customer satisfaction.
• Develop and maintain vendor file program
• Maintain guest request/complaint log
• Coordinate checkout and room status with front desk, work orders with Maintenance and meeting room needs with Sales
• Participate in MOD program
• Carry out any reasonable request by management.

Claremont Company offers a comprehensive rewards and compensation package for eligible associates that includes:

• Competitive Wages
• Medical and Dental Insurance
• Flex Spending Account
• Long Term Disability
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay

Claremont Companies is an equal opportunity employer. EOE M/F/D/V

Requirements

QUALIFICATION REQUIREMENTS

• Must be able to effectively handle employee relations issues and resolve guest complaints.
• Must possess strong attention to detail.
• Must be able to handle difficult guest or employee situations in a tactful manner.
• One to three years related experience and/or training, or equivalent combination of education and experience.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must be flexible in hours and days worked.
• Must have strong organizational and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.
• Experience with hospitality industry software a plus.