Director, Visa Consulting & Analytics, Retail Segment

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Consulting Director will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The North American Retail Consulting Practice within VCA provides consulting and solution services for Visa’s largest retail merchants in the United States and Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer insights, share of wallet, customer experience, digital payments and managing risk. The Consulting Director will play an important role on a team of experienced strategic consulting professionals by selling, developing, and delivering high impact projects for Visa’s retail merchant partners.

Potential engagements could include market expansion, revenue uplift, segmentation, industry share analysis, assessments of digital properties and marketing programs, development of new programs (loyalty) with implementation roadmaps, etc.

We are looking for a highly entrepreneurial, motivated, strategic, analytical individual who will deliver thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring relationships with clients and across the Visa organization.

Specific responsibilities include:

• Proactively engage and manage advisory relationship with key clients and Visa client leadership in regular strategic & planning discussions

• Cultivate and manage a pipeline of advisory work with clients to meet individual annual sales and project delivery targets

• Lead advisory engagements and manage teams in execution of projects and career mentorship

• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges

• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation, data science, product) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L

• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions

• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice

Key Competencies:

• Demonstrated senior level experience in corporate and business strategy / management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies

• Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations

• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization

• Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously

• Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance

• Substantial problem-solving ability with strategic focus on impacting ROI

• Strong analytical skills, with demonstrated intellectual and analytical rigor and abil