Research Manager, Strategic Research, Client Service, Bilingual English/Korean

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?

If so, this Research Manager, Client Service position at Guidepoint may have your name on it. 

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

• Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
• Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
• Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
• Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
• Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
• Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
• Be knowledgeable of and follow any client-specific compliance procedure

Experience You Will Bring: 

• Bachelor’s or Master’s degree
• 2+ years year of professional experience
• Experience with consulting or professional services is a plus

Skills You Will Bring:

• Fluent in English and native in Korean 
• Intellectual curiosity and desire to learn
• Attention to detail: ability to follow a multi-pronged email thread among client team and Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
• Sense of urgency: must thrive in a fast-paced environment with many stakeholders and understand client needs
• Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the EMEA teams to ensure continuity between offices
• Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with EMEA team for a seamless pass off