Windows Server Lead Analyst - VP

The Windows Server Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services

• Provide Root Cause Analysis (RCA) post restoration of service

• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks

• Provide technical/strategic direction to team members

• Review requirement documents, define hardware requirements and update processes and procedures as necessary

• Ensure ongoing compliance with regulatory requirements

• Responsible for applications dealing with the overall operating system

• Conduct project related research

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills:

• You have an understanding of the Information Technology Infrastructure Library (ITIL) as it relates to Service Management.

• MS Office Tools, including SharePoint, Teams, Excel, etc.

• At least the last 3 releases of Microsoft Windows Server Operating System.

• TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues.

• Active Directory, SRV Records, and Windows Authentication Process.

• MS Vital Signs, System Performance Counters, and analyzing resource exhaustion.

• PowerShell and the ability to create scripts or execute commands remotely against one or more servers.

• Windows Clusters and high availability solutions.

• Remote Storage (SAN, NAS, MPIO, SCALEIO, Veritas Volume Manager).

• HP Hardware, Driver/Firmware Updates, Diagnostics

• VMWare or other virtualization platforms.

• ServiceNow or similar service management system.

• JIRA or similar project management platform.

Qualifications:

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.

• Understanding of how specialization within area contributes to the business and of competitors' products and services.

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.

• Ability to work with virtual / in-person teams, and work under pressure / to a deadline.

• Experience in a Financial Services or large complex and/or global environment preferred.

• Effective written and verbal communication skills.

• Effective analytic/diagnostic skills.

• Ability to communicate technical concepts to non-technical audience.

Education:

• Bachelor’s/University degree or equivalent experience.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees,