Box Office Representative - On-Call

About the Role

The Box Office Representative (On-Call) reports to the Manager Box Office and is responsible for the guest experience as it relates to box office operations, and adherence to standard operating procedures.

Position Responsibilities

• Act as the primary liaison between the Box Office and patrons, ushers, and security by aiding with seating or ticket issues
• Operate the Box Office window assisting guests with ticket purchases in person or answering guest inquiries over the phone.
• Performs all other related and compatible duties as assigned
• Greet guests who come to the Box Office in a friendly and helpful manner
• Provide information on available seating and ticket prices for current and upcoming venue events.
• Sell admission tickets to guests; provide correctly printed paper or mobile tickets.
• Complete all sales accurately, providing correct change and credit card receipts, if applicable.
• Examine guests’ valid ID and correctly distribute “Will Call” tickets
• Provide general venue knowledge, such as locations of restrooms, concessions, etc.​

Essential Functions​

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to stand for an entire shift and be able to move throughout the hotel area
• Must be able to work holidays, weekends and flexible shift hours
• Must have ability to sit and work from a computer for extended periods
• Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time​

Requirements

What’s Required

• 1-year guest service experience in high volume Resort, hotel or cruise line
• Proficiency in standard computer programs including word and excel
• Ability to effectively communicate in English (Read, Write, Speak & Understand)

Benefits

• Free meal on shift
• Training & Development
• Free Parking