Registration Specialist I - Orthopedics - Saxony

Full Time, Day; Hours: 7:30 am-4:00 pm

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.

Key Daily Responsibilities:

• Opening
  • Arrive 20 minutes prior to the first appointment of the day                              
  • Turn on lights in clinic                                  
  • Turn on TV in waiting room                         
  • Unlock/Open doors                           
  • Verify all patients are pre-registered for the day
  • Check Fax Machine                          
  • Grab iPads if needed for the day
  • Pull records and referrals for the day
  • Check in virtual patients                               
• Check In
  • Make sure patient location is accurate in Cerner for appointments                               
  • Verify all patients are pre-registered for the day
  • Check in patients - scan in insurance/ID and complete paperwork                         
  • Check the work queue 2x daily - Should be cleared by end of the day                              
  • Check front office pool messages - Should be responded to by end of day                          
  • Scan documents (As needed)                       
  • Medical Records (As needed)
  • Check bump list for patients                         
  • Mail/New Patient Letters/No Show Letters 
• Check Out
  • Check out patients - schedule follow up and provide card with appt info                          
  • Check and work Luma report daily - call patients that cancel (with no reschedule ) at least one day in advance of appt                             
  • Check the work queue 2x daily - Should be cleared by end of the day                              
• Closing
  • Check if MAARTI or iPad need plugged in
  • Fax and printer to be checked and emptied
  • Communicate with clinical staff that all patients have been checked out                                  
  • Check waiting room for any trash and dispose
  • Yellow superbills have been collected and placed in black tray in back                         
  • Turn off lights                                   
  • Lock doors - if applicable         

                    

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.   
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.