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Sr. Desktop Technician

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

IS Technical Support

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Make an Impact Where It Matters Most

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Join our team as a Senior Desktop Technician and play a critical role in keeping our hospital’s technology running smoothly—so caregivers can focus on what matters most: patient care.

In this role, you’ll provide advanced technical support, tackle complex issues, and serve as a trusted resource for staff across the organization. If you enjoy helping others, solving challenging problems, and working with a wide range of technologies, we’d love to meet you.

What You’ll Do

• Deliver high-level desktop support to end users—both remotely and in person

• Troubleshoot and resolve hardware, software, printer, and basic network issues

• Install, configure, and maintain PCs, applications, and peripheral devices

• Manage and resolve support tickets with a focus on timely follow-up and closure

• Provide training and guidance on commonly used software applications

• Support audio-visual and multimedia systems (e.g., Zoom, Teams, conference room tech)

• Assist with system deployments, upgrades, and third-party solutions

• Collaborate with vendors and internal teams to ensure seamless IT operations

• Contribute to process improvements, safety initiatives, and compliance standards

• Manage small to mid-level projects and help implement technical solutions

What You Bring

Minimum Qualifications:

• Associate degree in Computer Science, MIS, Industrial Technology, Business Management—or equivalent experience

• 3+ years of hands-on experience in desktop support or IT help desk roles

• Strong knowledge of PC hardware, software, and operating systems

• Familiarity with network fundamentals (TCP/IP, connectivity troubleshooting)

• Excellent communication, problem-solving, and customer service skills

• Ability to work independently while also collaborating with a team

Preferred Qualifications:

• Experience in a healthcare environment

• Industry certifications (e.g., CompTIA A+ or similar)

Why Join Us?

• Be part of a mission-driven organization supporting patient care

• Work in a collaborative, supportive IT environment

• Gain exposure to diverse technologies and enterprise systems

• Opportunities to grow your skills and advance your career