JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Launch your career in Facilities Management at JLL! This is an entry-level position and can provide opportunities for growth in the facilities management field. You will work as part of a facilities management team at a client corporate campus managed by JLL..

Location: Nashville, TN 37203
Schedule: On-site, Monday-Friday 8:00 AM - 5:00 PM
Reporting To: Assistant Facilities Manager
Estimated Compensation: $21.63 - $26.49 an hour, the range listed is an estimate and not guaranteed. A job offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.  This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like: 

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

• Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations

• Conduct routine walkthroughs and assessments of the building to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client

• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives

• Strive to continually improve experience service performance

• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

• Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)

• Assists with third party vendor relationships and service partners to provide maximum service delivery

• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

• Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards

• Visibly engaged and well known in the workplace; supports phone reception, spends time every day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained

• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

• Assistance and flexibility with Client events as needed to ensure flawless delivery

• Serve as training center event concierge and