Patient Service Representative - Emergency Department

Role Expectations
Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.

Shift: Day shift M-F

Minimum Qualifications

• Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Bilingual English/Spanish Preferred
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Outstanding customer service abilities
• Must be able to multi-task
• Excellent organizational skills
• Proficient computer skills; internet, typing, data entry

Job Duties

Customer ServiceUnderstands that customers are patients, family, visitors, co-workers, staff in other departments, physicians, students, and all other persons with whom one interacts whether in person, via phone, or in writing/e-mail. Treats all customers with dignity, respect and courtesy at ALL times. Demonstrates respect through behavior, words and dress. Proactively assists customers as needed. Apologizes for delays in service and works to correct the issues. Incorporates respect and awareness of diversity into all our daily practices.

 

SchedulingReviews orders for completeness. Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers. Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH. Keep all parties aware of referral status.

Department ResponsibilitiesFollows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively. Attends at least 80% of staff meetings. Eliminates the words, 'It's not my job.'

Education

High School Diploma (Equivalent) or Higher


Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.