Manager, SMB Sales

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

The Regional SMB Manager will serve as a trusted sales leader in AMER, responsible for driving revenue growth, building a market-leading presence in North America, and shaping the overall strategy. This role includes developing a high-performing sales team. The Manager will act on key market opportunities and collaborate closely with marketing and customer success to scale the business effectively.

✅ Your mission, should you choose to accept it:

Revenue Growth & Sales Leadership 

• Lead, and mentor a high-performing sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth. 
• Oversee and manage the day-to-day operations of the SMB sales team and your territory 
• Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals. 

Performance Monitoring 

• Provide weekly forecasting on team performance and provide coaching to the team on forecasting best practices 
• Provide ongoing coaching and feedback for rep development 
• Demonstrate commitment to the team to ensure the team achieves its goals, objectives and COM service level agreements (SLA's). 

Optimize Process 

• Where necessary, identify short falls in the process and procedures and suggest process improvements and work with the necessary departments to ensure they come to fruition. 
• Collaborate with marketing and CS to ensure we’re meeting performance targets 

Customer Focus 

• Monthly travel as needed  
• Represent Mews at industry events and conferences 
• Meet with customers and prospects along with your team 

🤝 You’ll be a great fit if you bring a few of the below with you

• Experience leading a full cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue.
• A proven track record as a quota-carrying sales professional, managing the full cycle from outbound prospecting through to close.
• Holds deep regional expertise and a strong presence in the US market
• Operational excellence: a Salesforce power user, accurate forecaster, and driver of impactful sales cadences like 1:1s and deal reviews.
• A strong commitment to process, consistently upholding SLAs and CRM best practices.
• A passion for developing others: recruiting, onboarding, and coaching new hires with a repeatable, scalable playbook.
• Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action.
• Excellent communication and interpersonal skills, with the ability to influence and inspire across teams.
• A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy.
• Adaptable, organised, and outgoing — someone who thrives in dynamic environments and enjoys representing the brand at international events.
• Hospitality or hotel tech experience is a bonus, but not required.

🎉 What's in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in