Sr. E-Commerce Specialist

 

 

Be Part of the Future of Sleep!

 

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

 

Job Summary

As Serta Simmons Beddings embarks on a Digital Transformation journey, we're seeking a strong Sr. eCommerce Specialist to join our eCommerce Center of Excellence team.

 

The Sr. eCommerce Specialist is primarily responsible for managing the various day to day activities required in setting up our key retailer partners “best in class” digitally. They will be the key cross functional liaison between Marketing, Creative, and Sales teams to ensure all account level digital requirements are accomplished on time, with every item set up to win.

 

This role is key to SSB’s success in the digital space and is built for someone who is a self-starter, enjoys tackling complex problems, is organized, and looking to have a major impact in fostering SSB’s “digital first” mindset. 

What You'll Do:

 

At an account level, own end-to-end facilitation from digital asset creation to on-site execution, coordinating with the cross-functional teams to deliver retailer specific requirements; You will pro-actively drive digital strategy with your assigned retailers, independently lead account meetings, and drive action

• Serve as liaison between sales, creative, and brand teams for digital marketing content collateral needed to support business needs, which will drive flawless customer-facing content and serve as customer voice to drive content improvements and special requests
• Establish clear timelines to ensure all new products and/or refreshes are set up “best in class” on time
• Maintain all content uploads into product information system
• Own and drive ratings and review syndication and work with team to increase content collection for assigned account base, including monitoring review feedback for escalation when appropriate
• Partner with sales team to understand account level strategies and identify and drive CX opportunities
• Run and analyze reporting and make suggestions based on findings, including measuring change impact and authoring customer site audits
• Work with internal team to continue to drive process improvements and increase efficiencies
• Field ad hoc requests, address & solve for urgent business needs, and complete other duties as needed.

How You'll Do It:

 

• Have a clear understanding of the technical nature around item setup (attributes, taxonomy, image needs, asset specs, etc.), how data feeds work and connect to PIMs and other SaaS, and experience writing creative briefs 
• Be consumer obsessed and focused on delivering a best-in-class digital experience
• Be highly organized and able to efficiently manage multiple projects with great attention to detail
• Be a clear communicator and pro-active problem solver
• Have a mindset that is focused on continuous improvement and able to think outside of the existing limitations
• Be a flexible team-player who can also work independently
• Have the ability to interpret large data sets and perform ad hoc analysis
• Have strong Microsoft Office skills

What You'll Bring:

 

• 3+ years’ experience in eCommerce, site merchandising, item setup, project management, category management, or digital marketing
• BA/BS degree, advanced degree preferred
• Big box and/or pureplay retailer experience and understanding
• Experience with Salsify, Syndigo, or other PIM systems is a plus
• Familiarity with Dropbox, Workfront, or other data management related systems

 

Why work at Serta Simmons Bedding?

 

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

 

Benefits and Perks (USA, Salary non-u